Relevant answers to your frequent questions...

Bank Islam: Frequently Asked Questions

What are the benefits of Bank Islam Internet Banking?

Secured All your transactions at Bank Islam Internet Banking are very secured. - Free No annual fees or access fees will be charged on customers for using Bank Islam Internet Banking. However, there will be charges on some of the transactions as per existing account terms & conditions. - Convenient You can perform financial transactions from anywhere. You can even perform your banking transactions when you are abroad. ...

Is the Bank Islam Internet Banking secure?

Bank Islam Malaysia Berhad used 128-bit encryption, which is the latest Internet security technology. Besides that, you are also requested to enter your own User Id and password which are only known to you when you want to login to Bank Islam Internet Banking. Your Internet Banking Transaction also will be automatically terminated if you leave your transaction for more than 5 minutes. Kindly view our Security Statement .

What is Bank Islam Internet Banking?

Bank Islam Internet Banking is a secure online access that allows you to perform banking transactions via the Internet.

Who is accessible to Bank Islam Internet Banking?

Bank Islam Internet Banking is accessible to all Internet users.

How can I access to Bank Islam Internet Banking?

You can access to Bank Islam Internet Banking via Bank Islam Corporate web page (www.bankislam.com.my) and select Bank Islam Internet Banking login button.

Can Corporations use Bank Islam Internet Banking?

Bank Islam Internet Banking is currently available for retail customer to do their Consumer Banking transactions only. For corporations, you can access to https://ebanker.bankislam.biz.

What can be performed at Bank Islam Internet Banking?

My Accounts - Account Summary - Account Details - Financing Details - Float Details - Investment Details - Account History - Transfer Funds - Own A/C Transfer - Transfer to 3 rd Party - Maintenance of Future Fund Transfer - Beneficiary Maintenance - Inter bank Transfer (MEPS IBG) - Payment - E-Sadaqah - Prepaid Reload - Bill Payment - Open Bill Payment - Registered Bill Payment - Bill Payment Maintenance - Bill Presentment - Investment - Placement - Withdrawal - History Inquiry - Standing Instructions - Financing - Paym... ...

What if I forget my Bank Islam Internet Banking Password?

Contact our Internet Banking Customer Care at 603-2690 0900.

What are the requirements to perform financial transaction at Bank Islam Internet Banking?

To perform financial transactions, you have to do as follows: - You must first register as Bank Islam Internet Banking user. To register, you must have Bank Islam ATM Smart Card or Bank Islam Master/VISA Card. Get your Bank Islam Internet Banking PIN at our ATMs. - Steps to sign-up: - At the ATM menu, select Other Transactions and go to Bank Islam Internet Banking Registration . - Accept the clause on the agreed to be bounded by the Bank Islam Internet Banking Terms & Conditions of Access and Services. ...

Can I change my Bank Islam Internet Banking Password?

Yes. To change it, login to Bank Islam Internet Banking, go to Customer Services and select Change Password.

What should I do if I have trouble logging into Bank Islam Internet Banking?

Please contact our Internet Banking Customer Care at 603-2690 0900.

What if I forget my Bank Islam Internet Banking User ID?

Contact our Internet Banking Customer Care at 603-2690 0900.

Who can register and perform financial transactions at Bank Islam Internet Banking?

Bank Islam Internet Banking is only available to individual accountholders at least 18 years of age and has Bank Islam ATM Smart Card or Bank Islam Master/VISA Card.

Will notebook computer be accessible to Bank Islam Internet Banking?

Yes, as long as the notebook has an access to Internet.

What is the basic hardware and software I need for Bank Islam Internet Banking?

We recommend the followings: - PC with at least Pentium 133MHz processor or 32MB RAM or higher. - SVGA or higher resolution monitor, 256 colours. - Modem of 28.8 kbps or higher. - Operating systems Windows 98 or higher. - Internet Explorer version 5.5/latest with Service Pack 2 or higher.

What happened if I forget my Bank Islam Internet Banking PIN?

Contact our Internet Banking Customer Care at 603-2690 0900.

What if I forget my Bank Islam Internet Banking Password and PIN?

Contact our Internet Banking Customer Care at 603-2690 0900.

Is there a possibility for me to apply Bank Islam Internet Banking PIN over the Internet?

No, you can only apply Bank Islam Internet Banking PIN via ATMs using our Bank Islam ATM Smart Card or Bank Islam Master/VISA Card.

How will I get my account statement or chequebook after I apply it via Bank Islam Internet Banking?

You have to collect it at your home branch (branch where you maintain your current account).

Is there any special software required to access to Bank Islam Internet Banking services?

However, to have the best view of Bank Islam Internet Banking, we suggest you to view using Microsoft Internet Explorer (I.E) 5.5.

How can I get assistance when I'm having problems when transacting at Bank Islam Internet Banking?

Please call our Internet Banking Customer Care at 603-2690 0900.

Adakah sah dam yang dibayar melalui Bank Islam yang terdapat di Arab Saudi?

Jawapan Ya. Sah dengan syarat pihak bank itu bertindak sebagai wakil untuk menyembelih dam itu.

Soalan : Saya hanya mempunyai Bank Islam dan Bank Simpanan Nasional. Bolehkah saya menggunakan untuk semua transaksi?

Jawapan : Untuk proses pembayaran 1/4 daripada harga kos setiap bulan daripada pihak syarikat kepada peserta, syarikat menggunakan Maybank dan Hong Leong Bank sahaja setakat ini . Untuk Hong Leong Bank , duit akan dimasukkan pada setiap 4hb dan Maybank pula setiap 6hb.

Jika saya menggunakan akaun bank SELAIN Maybank , Public Bank , atau Bank Islam untuk mendapat komisen, adakah admin akan beri komisen anda?

jawapan: Admin akan memberi komisen berjumlah RM8 sahaja . (Ini kerana admin menggunakan interbank dan caj interbank adalah sebanyak RM2. )
Jawapan: Admin akan memberi komisen berjumlah RM48 sahaja. (Ini kerana admin menggunakan interbank dan caj interbank adalah sebanyak RM2. )

Once I performed my Internet Banking transactions at Bank Islam Internet Banking, can I have the transaction copy made via Bank Islam Internet Banking for my own record?

Some of Bank Islam Internet Banking transactions have a Print Button at the Confirmation screen. Click this button to print the transaction for your own records.
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